Change DocAve Agent service Account Password

After change the service account at AD , we need to change on DocAve manger platform only can continue to use it.

Change at DocAve Manager Server

1. Log in to the server hosting DocAve Manager

2. Open the Manager Configuration Tool

3. Key in the new password at section:

• Control Service Configuration
• Control Database Settings
• Report Database Settings
• Auditor Database Settings

4. Click Apply to save the settings

if the DocAve windows services is running on the Service account , we also need to reenter the password and restart the service for docave 6 Media service , Report Service , Timer Service.

Re-type the new password at DocAve Manager Manage Account Profile

1.      Login to the DocAve Manger, control panel > Managed Account Profile and check on the service account

2.      After selected the account click on Edit and retype the new password and click Save

3.      Password change is complete and just close the control panel.