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Monday, December 21, 2015

SharePoint Incoming email basic checking

Issues : user unable to send mail to the SharePoint document library  ( setup is done, is suddenly out of service )


checking step  :
  • To confirm is the SharePoint timer service problem or  other issues, i have tested to send the email to other document library with email incoming enable. Is working , so we narrow down is not the SharePoint timer service issues.
  • secondly need to check and see the email have send out from email server to our server or not , this can go to each web front end sever drive D:\inetpub\mailroot\Drop , you will see some item there. You can use notepad to open the xxx.eml item then you will see the sender from and to also other email detail . then this is confirm not email server issues.
resolution step :
  • disable the incoming email and the document library then wait for few minute and enable it back.

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